Refund policy

Our promise in plain English: every jar is made in small batches in Millstone, NJ, and if something arrives damaged, leaking, or wrong, we will make it right.

Damaged, defective, or wrong item

Please check your order when it arrives. If anything is damaged, defective, melted in transit, or not what you ordered, email hello@momstallow.com as soon as possible (ideally within 14 days of delivery) with your order number and a photo. We'll send a replacement or issue a refund to your original payment method. You won't need to send the item back unless we ask.

Why most items can't be returned

For hygiene and safety reasons, we can't accept returns of skincare and personal care products (creams, balms, butters, lotions, lip balm, soap) or food products (cooking tallow) once they've been delivered. This includes gift sets and bundles, sale items, and gift cards.

Not sure which product is right for you? Email us before you order. We're happy to help you choose.

Changing or canceling an order

Need to change or cancel? Email us as soon as possible. If your order hasn't shipped yet, we'll update or cancel it for you. Orders usually ship within 1–2 business days.

Subscriptions

Subscribe and Save orders can be managed (skipped, paused, or canceled) from your account or by emailing us before your next order is processed. Orders that have already shipped follow the policy above.

Refunds

Once a refund is approved, it's issued to your original payment method within 10 business days. Your bank or card issuer may take a few extra days to post it. If 15 business days have passed since approval, contact hello@momstallow.com.

European Union customers

If your order ships to the European Union, you may cancel or return it within 14 days of receipt for any reason, as required by EU law. Items must be unused and in their original, sealed packaging. Email us to start the process.